Return Policy

Merchandise

•   Items must be returned within 30 days of receipt.
•   All items must be returned in the original containers.
•   CD/DVD's can only be returned if unopened/unsealed.
•   Products being exchanged for size/color will incur an additional shipping fee.

Apparel can only be returned/exchanged in new condition; they can not be worn, washed or soiled.

Tickets

•   All sales of Tickets are final.
•   In some rare circumstances TXR may choose to exchange or attempt to resell your ticket.This is on a case-by-case basis.

Webcasts

•   All sales of webcasts are final.
•   By purchasing webcasts, users agree that their systems meet the minimum system requirements to successfully view and hear a webcast. Minimum system requirements can be found in the FAQ section of the website.
•   In the event that there is a problem on TXR side, TXR may choose to allow users to view another webcast.

Shipping

Terrapin Crossroads uses the following carriers to ship products: USPS and UPS.

Payment Policy:

We accept the following methods of payment: Visa, MasterCard, Discover, American Express.

All prices are listed in US Dollars, unless otherwise indicated.

All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.

Orders are not binding until payment has been accepted and verified. Your order may be delayed if your payment must be verified via our fraud department.

Shipping and handling charges apply to all orders, unless otherwise specified.

We ship items Monday - Friday.

We do not ship on major US holidays.

All delivery dates are estimates and are not guaranteed.

If you are not satisfied with your order for any reason, you may return it for a full refund within 30 days of receipt.

Shipping is not refundable and you will bear the cost of return shipping.

Items must be returned in the condition in which they arrived and in their original packaging.

We do not guarantee any product's fitness for intended use.