Ticket Question


Ticket Purchasing Policy
Our goal is to make your purchasing experience as fast, easy and convenient as possible.

Payment Methods
We accept three methods of payment to accommodate your needs.
-Cash or
-Credit (only one form per ticket purchase) or
-Credit (only one form per ticket purchase) + Cash

Terrapin Crossroads accepts American Express, Visa, MasterCard, Discover and debit cards.

Box Office Purchases
When purchasing at the Terrapin Crossroads Box Office you will need:
-One ticket order form per person
-An I.D.
-Matching credit card and/or cash (Only one credit card per form allowed)
-Phone number and e-mail address

Pricing and Availability
We sell tickets on behalf of Terrapin Crossroads, as well as other outside artists, which means we do not set the ticket prices for all events. Tickets are sold through our online ticketing system, or in house at the Terrapin Crossroads Box Office.
Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory, nor do we know its possible availability until day of show.

Order Confirmation
If purchasing online order confirmation will be received in the form of an e-mail. If purchasing at the Box Office your information will be put into our system and you will receive an itemized receipt. On the day of show all you will need is a photo I.D. at the door.

Service Fees and Order Processing Fees
Tickets purchased are typically subject to a per ticket service fee and a non-refundable per order processing fee. In some cases, delivery prices will also be owed. These rates will vary from show to show.

Number of Tickets or "Ticket Limits"
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. This policy is also in effect when purchasing in person from our box office.

Ticket Transfer
If you are unable to attend an event and would like to transfer your ticket into another persons name, that person will need to have a copy of your photo I.D. and a written statement from authorizing them to pick up the tickets that are in your name at the door.