FAQs

Bandwidth:

Terrapin Crossroads sends the live audio and video in several bitrates. We send as many bitrates as possible so that users with low bandwidth and high bandwidth can enjoy the show. Whenever you stream video with audio from the internet, you want to be sure you have maximum bandwidth available for the task. So, that means you should disable other devices from using your internet connection and lowering the total bandwidth available to your streaming device.

You can also test how much bandwidth your devices are capable of using. A good site to test your internet speed is www.speedtest.net. Additionally, having low ping and low jitter on your internet line is important too and you can find yours by visiting this site, www.pingtest.net.

Your Device:

To successfully stream video and audio, your device must meet the following minimum requirements:

1. Adobe Flash Player (must be installed and working with your browser). Download free @ www.adobe.com
2. Modern, Fully Updated Internet Browser. We recommend latest version of Google Chrome. Firefox and Internet Explorer are OK.
3. Javascript and Cookies. Please also have them enabled in your browser.
4. Updated Video and Audio Drivers for your device.

Troubleshooting:

If you are having trouble to reliably stream. Obviously make sure you are meeting the minimum device requirements. After that, look at your internet connection. Do you have full bars if you are on wireless? Have you tried restarting your modem and/or router? Are there a lot of users sharing your internet connection (they may be limiting your available bandwidth)? Is your ISP experiencing an outage? Have your ISP do a line test in case they find trouble on your line.

Next we would recommend you try clearing your cache and cookies, then restarting your device.

 

THE VENUE

The Grate Room at Terrapin Crossroads is standing room only. It is a very intimate venue, which gets you up close and personal with every great performer.

Grate Room FAQ:

1. What is the best way to stay up-to-date on the news and upcoming shows at Terrapin Crossroads?

Join our mailing list (link to this page on the website) and you will be the first to be notified of upcoming shows and events at the venue and restaurant. Please consider that the box office at Terrapin Crossroads is ONLY open from 4pm-Close Tuesdays through Sundays.

2. Are backpacks allowed in the venue on show nights?

No. We do not have a coat check, and the venue is very intimate and typically full. So we try to keep the grounds clear of all personal belongings.

3. Are cameras allowed in the venue?

We realize that most people these days have a camera on their phone. We cannot prohibit you from carrying your phones; however, we do hope that you respect the integrity of the music and keep the flashes and recording devices out of sight. And if you do need to use your cell phone, step outside. No flash photos allowed, no professional cameras or cameras with protruding lenses.  Nothing more then a cellphone camera should be allowed without managements permission and an accompanying photo pass.

4. Are dogs allowed on the premises, and/or can I bring my dog to the restaurant or music venue?

No, there are no dogs allowed inside or outside the music venue or restaurant. Please don?t bring your pup along and please don?t keep him in the car either.

5. If I?m at the bar in the restaurant and order a drink, can I bring it with me to the music venue if I?m attending a show?

We prohibit all glass and/or liquid transfers from the restaurant to/from the venue. There is a bar inside the music venue, so you may order a new drink there. However, you are permitted to walk back and forth between the restaurant and the music venue during shows.

6. If I buy merchandise, can you hold it for me until the end of the night?

Unfortunately, no. We are not responsible for any merchandise that you have purchased throughout the night. Our merch table is typically open until after every show.

7. What is the policy for people with babies wanting to bring them to shows?

Most shows are for people ages 16+, no babies in arms. Every person entering the music venue is required to have a ticket, regardless of age. The restaurant, however, is of course always open to families with young (or old) children!

8. Can I leave tickets at Will Call?

No. Either bring your printed out receipt from this site, or depending on the show, your name may be on a list at the front door.

9. What is the parking situation at the venue?

On show nights, there is FREE valet parking at Terrapin Crossroads. Soon too, there will be a place to lock up your bikes if you decide to ride down.

10. Is there a coat check?

Unfortunately, no. You are responsible for the items you bring into the venue. The Grate Room is very small, and the capacity is no larger than 400, so we try to optimize all the space we have in there. You may leave your items in your car, as the valet is FREE.